The terms on which we accept deposits from, and process withdrawals to, Clients — in support of our Client Funds and Segregation Policy and our AML/CTF obligations.
This Policy sets out the terms on which Makeba Markets (Pty) Ltd (FSP 53160) accepts deposits from, and processes withdrawals to, Clients, in support of the Company's Client Funds and Segregation Policy and its AML/CTF obligations.
The Company accepts deposits via such payment methods as are made available on the Trading Platform or client portal from time to time, which may include bank transfer to a named virtual IBAN, card payment, or other electronic payment methods, subject to jurisdiction and currency availability (EUR, GBP, USD, AUD, and ZAR, as applicable).
Deposits must be made from an account held in the Client's own name, matching the name on the verified trading Account. The Company does not accept deposits from third-party accounts, and reserves the right to return any such funds to source and/or place the Account under review.
Withdrawals will be processed back to the original source of funds wherever possible (the same account or card used to fund the Account). Where this is not possible, the Company may request additional verification before processing a withdrawal to an alternative account held in the Client's name.
The Company aims to process withdrawal requests within two business days of approval, subject to satisfactory verification and the absence of any open compliance review. Actual receipt of funds may take longer depending on the Client's bank or payment provider.
The Company may require additional identification, source-of-funds, or source-of-wealth documentation before processing a deposit or withdrawal, particularly where the transaction is large, unusual, or inconsistent with the Client's known profile, in accordance with our AML & KYC Policy.
Deposit and withdrawal fees, if any, are set out in our Fees, Charges and Spreads Schedule. The Company will disclose any third-party fees charged by payment providers where known.
Where a deposit or withdrawal involves a currency conversion (for example, between the Client's funding currency and their Account base currency), the applicable exchange rate and any associated margin will be disclosed prior to, or as soon as reasonably possible after, the transaction.
The Company reserves the right to decline, delay, or reverse a deposit or withdrawal where required to comply with Applicable Regulations, including where it has reasonable grounds to suspect money laundering, terrorist financing, fraud, or a breach of this Policy or the Client Agreement.